{"id":8110,"date":"2022-03-28T09:59:13","date_gmt":"2022-03-28T09:59:13","guid":{"rendered":"https:\/\/insidesalons.com\/?p=8110"},"modified":"2022-03-28T09:59:13","modified_gmt":"2022-03-28T09:59:13","slug":"mejora-la-atencion-al-cliente-en-tu-peluqueria","status":"publish","type":"post","link":"https:\/\/insidehair.es\/index.php\/2022\/03\/28\/mejora-la-atencion-al-cliente-en-tu-peluqueria\/","title":{"rendered":"Mejora la atenci\u00f3n al cliente en tu Peluquer\u00eda"},"content":{"rendered":"\n<p>El cliente que se va por precio, volver\u00e1 por el <strong>Servicio y la Atenci\u00f3n<\/strong>. Mientras que el que se va por servicio o atenci\u00f3n, no volver\u00e1 por ning\u00fan Precio. De ah\u00ed la importancia de Mejora la atenci\u00f3n al cliente en tu Peluquer\u00eda.<\/p>\n\n\n\n<p>Los salones, en el d\u00eda a d\u00eda, no suelen dar importancia a <strong>protocolizar<\/strong> la atenci\u00f3n del cliente, y esto es un grave error.\u00a0<\/p>\n\n\n\n<p>\u00bfPor qu\u00e9? Porque probablemente tengas un equipo muy bueno t\u00e9cnicamente en tu sal\u00f3n, pero&#8230; \u00bfTodos act\u00faan de la misma manera? \u00bfAtienden de la misma forma a los clientes? \u00bfLes hacen el mismo tipo de preguntas? <\/p>\n\n\n\n<p><strong>Protocolarizar<\/strong> no es convertir a tus colaboradores en robots que repiten una y otra vez lo mismo&#8230; Sino que <strong>es una gu\u00eda<\/strong> para asegurarte de que todos atienden las necesidades de tus clientes. El <strong>objetivo<\/strong> es que el cliente sienta que est\u00e1 igual de bien atendido, tanto si lo haces tu como cualquier persona de tu equipo, ya que todos actu\u00e1is con el mismo proceso. <\/p>\n\n\n\n<p>Para ello, es necesario crear unos <strong>Protocolos<\/strong> que ayudar\u00e1n y servir\u00e1n de gu\u00eda para saber c\u00f3mo actuar y c\u00f3mo tratar al cliente en todo momento.\u00a0<\/p>\n\n\n\n<p>Por eso, hemos creado un v\u00eddeo en el que explicamos los <strong>4\u00a0 Pasos para crear protocolos en tu sal\u00f3n<\/strong>:<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Mejora la atenci\u00f3n al cliente en tu Peluquer\u00eda con Protocolos\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/XFLIGKqa6Kk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Los Protocolos, tambi\u00e9n son como una <strong>Se\u00f1a de Identidad de tu sal\u00f3n<\/strong>, te diferencia del resto. Crearas procesos \u00fanicos y exclusivos que s\u00f3lo recibir\u00e1n si visitan tu sal\u00f3n:<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"instagram-media\" data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/CXWlAW4oZ3o\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:540px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\"><div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/CXWlAW4oZ3o\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\" rel=\"noopener\"> <div style=\" display: flex; flex-direction: row; align-items: center;\"> <div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\">Ver esta publicaci\u00f3n en Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div><\/div><\/a><p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\"><a href=\"https:\/\/www.instagram.com\/p\/CXWlAW4oZ3o\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;\" target=\"_blank\" rel=\"noopener\">Una publicaci\u00f3n compartida de INSIDE HAIR (@inside.hair)<\/a><\/p><\/div><\/blockquote> <script async src=\"\/\/www.instagram.com\/embed.js\"><\/script>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Contar con protocolos de trabajo es <strong>esencial<\/strong>, ya que ayuda a establecer unos patrones que servir\u00e1n de gu\u00eda convirti\u00e9ndose en las normas b\u00e1sicas que te ayudar\u00e1n a <strong>mejorar la Atenci\u00f3n al cliente<\/strong> y la <strong>prestaci\u00f3n de Servicios<\/strong> en tu Peluquer\u00eda.<\/p>\n\n\n\n<p>En la <a href=\"https:\/\/www.academia.insidesalons.com\/especializaciones\/\">Formaci\u00f3n M\u00e1ster <strong>SALON EXPERIENCE<\/strong><\/a>, en el primero de los 5 M\u00f3dulos que lo forman, hablamos de <strong>\u00abLa Excelencia en un sal\u00f3n de Peluquer\u00eda\u00bb<\/strong>, y parte del temario que vemos es la <strong>creaci\u00f3n de Protocolos<\/strong>. <\/p>\n\n\n\n<p>Aqu\u00ed puedes ver un breve v\u00eddeo en el que Jes\u00fas B\u00e1ez, <a href=\"https:\/\/insidesalons.com\/servicios\/consultoria-y-mentoring-para-peluquerias\/\">Consultor de INSIDE<\/a> y profesor este m\u00f3dulo, explica la importancia de los Protocolos:<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"LA EXCELENCIA EN UN SALO\u0301N DE PELUQUERI\u0301A\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/dOu3wIHQZiY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>El cliente que se va por precio, volver\u00e1 por el Servicio y la Atenci\u00f3n. Mientras que el que se va por servicio o atenci\u00f3n, no volver\u00e1 por ning\u00fan Precio. De ah\u00ed la importancia de Mejora la atenci\u00f3n al cliente en tu Peluquer\u00eda. Los salones, en el d\u00eda a d\u00eda, no suelen dar importancia a protocolizar [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8112,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,19],"tags":[],"class_list":["post-8110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consultoria-mentoring-coaching","category-equipo"],"_links":{"self":[{"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/posts\/8110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/comments?post=8110"}],"version-history":[{"count":0,"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/posts\/8110\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/media\/8112"}],"wp:attachment":[{"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/media?parent=8110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/categories?post=8110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/insidehair.es\/index.php\/wp-json\/wp\/v2\/tags?post=8110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}